Return & Refund Policy

For purchases made on Amazon, request returns through Your Orders on Amazon. The policy below applies to eligible orders previously placed directly with EPHEDORA.

30-Day Returns

EPHEDORA accepts eligible returns requested within 30 calendar days after your order is delivered.

Return eligibility

To qualify for a return, the item must be unused, unwashed, undamaged and returned in its original packaging with all included parts. Proof of purchase is required. Items marked “Final Sale” and gift cards cannot be returned.

How to request a return

  1. Email support@ephedora.com within 30 days of delivery. Include your order number, the item you want to return and the reason for the return.
  2. Wait for return authorization and packing instructions from our support team.
  3. After approval, we will assign an authorized return facility based on the customer’s location and provide the correct return address or, when applicable, a return shipping label.

Important: Return destinations vary by customer location and return authorization. Do not send a return to the address printed on the original package or to any warehouse unless EPHEDORA support has provided that destination for your specific return. Returns sent without prior authorization may not be accepted or credited.

Return shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective or incorrect. Original shipping charges, if any, are non-refundable. We recommend using a trackable shipping service because EPHEDORA is not responsible for return packages lost in transit.

Damaged, defective or incorrect items

Please inspect your order when it arrives. If an item is damaged, defective or incorrect, contact support@ephedora.com promptly with your order number and clear photos. We will review the issue and provide the appropriate replacement, return label or refund instructions.

Refund timing

We will inspect authorized returns after they arrive and notify you whether the refund is approved. Approved refunds are issued to the original payment method within 10 business days. Your bank or card provider may require additional time to post the refund. If more than 15 business days have passed since we approved your refund, contact support@ephedora.com.

Exchanges

To exchange an eligible item, request a return using the process above. After the return is approved, place a separate order for the replacement item.

Contact

Questions about returns or refunds can be sent to support@ephedora.com.